Good service is conversational, not simply a shipment confirmation for supplies. For many of our patients, the most important component of good service is communication and good communication is critical in developing relationships. We don’t just send you an email saying your shipment is on its way – we’ll call you to get your input and approval. Continually keeping you informed is a priority!
We know that each patient is unique, with needs that may change over time. That’s why we contact every patient family, every month. Our patient families take comfort because they regularly hear from us and have opportunity to give us their feedback and input.
As our patient, you’ll hear from us each month too, and you’ll get to know us!
That’s how relationships are built.